This statement was last reviewed on 29/01/2025.
Piclo is committed to making its websites and web applications accessible to all users, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to the web applications at Piclo Flex and Piclo Max, including various key subdomains that function as instances of our core platform.
Piclo develops specialist software designed for users in specific professional roles. Through close collaboration with our customers, we continuously refine our platform to align with their needs. While accessibility is a key focus, some areas have been prioritised based on the practical requirements of our users.
Our web applications are partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. We are actively working to enhance accessibility across the platform and have outlined our approach below.
We recognise the following areas where further accessibility improvements can be made:
While many areas of Piclo’s web applications technically support screen readers, we are in the process of formally evaluating and improving this implementation.
We are working towards a more structured approach to UI copywriting to enhance clarity and readability across the platform.
We acknowledge inconsistencies in heading structures and are progressively refining page layouts to improve navigation and readability, particularly for users relying on assistive technologies.
Some accessibility limitations stem from third-party services integrated into our platform, such as third-party mapping services for mapping functionality. While we have limited control over its accessibility features, alternative means of accessing the same information are available. For example, the asset eligibility page provides a viable alternative for users who may find the map difficult to navigate. Additionally, users can contact our support team for further assistance.
We follow a structured methodology to identify and address accessibility challenges:
Regular accessibility testing using both manual and automated tools, including:
Issues are documented and addressed through our product backlog, ensuring ongoing improvements.
Regular Review: We conduct a formal accessibility review once a year to assess progress and identify new areas for improvement.
Adoption of WCAG 2.2: We are reviewing our platform against the latest WCAG 2.2 criteria, including improvements in focus visibility, authentication accessibility, target size, and redundant entry minimisation.
zWe welcome feedback from our users to help us improve accessibility. If you have any comments or require assistance, please contact us at support@picloflex.com.
The Equality and Human Rights Commission (EHRC) enforces accessibility regulations. If you are not satisfied with our response to an accessibility concern, you may contact the Equality Advisory and Support Service (EASS) or Equalities Commission for Northern Ireland (ECNI).